Frequently Asked Questions
For further information, and answers to frequently asked questions about GPS tracking, devices or platform in general, please refer to the below section.
If you’d like to know more, please do not hesitate to email our customer service department at [email protected]
, or call 02 8896 4380 to speak to one of our helpful Customer Service Specialists.
GPS stands for Global Positioning System and is used by various devices to determine their exact location around the world. The GPS Network consists of 24 satellites that communicate with these devices, sending their location information through. These devices use that information to track their exact location, speed and direction.
The GPS Network was originally discussed in 1973 for use in military operations. It was called the Defence Navigation Satellite System (DNSS). The DNSS program was led by American physicist Roger L. Easton, who invented, designed and patented GPS as part of the program.
DNSS was later re-named to the Navstar-GPS Program and by 1995 all satellites had been launched and the program was operational. While GPS was originally developed for military use it became available for the public, thanks to President Ronald Reagan and later Bill Clinton. Now, GPS is used every day by billions across the globe. From the aviation industry through to agriculture.
A GPS Tracker is a device that uses the GPS Network to determine its exact location, speed and direction. The tracking device uses a process called trilateration to determine its location based on its distance from 3 GPS Satellites, with a fourth satellite to confirm.This technology is used by your mobile phone, Google Maps, weather apps, aeroplanes, ships and more.
A car tracking device works by contacting the GPS Network every few seconds to receive updated location, speed and direction data. It then uses a SIM Card to send this data to our servers through the 3G network. When the data arrives it’s displayed visually through Google Maps, all you need to do is log into the app.
Because the data is captured every few seconds, we can build an accurate map of where your vehicle has been and the speeds it was going. We capture much more data than location and speed (such as fuel tracking, tow alerts, aggressive driving alerts) but this is built into our trackers themselves, and doesn’t have anything to do with GPS.
The GPS tracker helps in locating your vehicle in-case it gets missing or stolen. With real time GPS tracking, you can manage your fleets, cars, busses, trucks with simple plug and play. Prominent features include Realtime monitoring, fuel tracking, geofence zones and overspeed alerts. For a complete features list, please refer to our features page.
No, there is no need for wiring. The device is plug and play. Just plug it in the OBD port and use our iPhone & Android apps to start tracking the vehicles.
OBD(On-board diagnostics)-II is an on-board computer that monitors emissions, mileage, speed, errors, faults and other data about your vehicle. It’s connected to the Check Engine light, which illuminates when the computer detects a problem. Please read the article here to learn more about OBD-II port. You can also use this free tool to locate OBD-II port in your vehicle.
Most of our devices are plug and play. Some of them do require wiring depending on the customer requirement.
Yes, it's a simple plug and play. Just plug it in the OBD port and download our iPhone & Android apps to start tracking the vehicles.
It supports all kinds of cars, vans, buses, utes and trucks built after 1996.
Our devices plug straight into the OBD-II Port on your vehicle, usually located under the steering wheel. Simply Plug it in, log on to our platform and you will start tracking.
No, the device comes pre-configured with SIM card inside.
Yes, please subscribe to our trial membership to see everything in action.
Your vehicle's fuel consumption is automatically recorded and stored on our platform. This helps you discover if you're wasting fuel and determine whether this is through excess idling, or aggressive driving.
Yes, if it has OBD-II port. Our devices work on any car, truck, caravan, RV, trailer, boats and motorbikes that support OBD-II port.
Our devices are built to industry leading standards and are quality tested in Europe. To give you peace of mind we're offering a 2 year warranty on every device sold.
Yes, you can set custom alerts as per your needs. Please subscribe to our trial membership to see everything in action.
The monthly fee of AUD $19.99 covers the platform subscription(also available on iPhone and Android devices) as well as the unlimited data usage of SIM cards inside the GPS tracker.
